Anonymous Reviewer, Vitals (December 24, 2015)

“Sometimes it seems as if people who have had negative experiences post about it more quickly then the people who have had great experiences. Therefore, I feel the need to RAVE about the great care and┬átreatment Dr. Stone and his staff provided my father! My father was in tremendous back pain due to a herniated disc pressing on his nerves. He was seen by a couple of doctors, one even a previous surgeon of his, and yet they both said they couldn’t get him in for at least 2 weeks. Did I mention that he was in SEVERE pain?!?! (I followed up by calling his previous surgeon’s office and basically begging them to get him in sooner. The receptionist was rude and not at all empathetic). When I called ProOrtho, the experience from the first phone call was 100% different. I got Ashley on the phone, she is an amazing receptionist–she listened to my whole story and got my father in with Dr. Stone with a bit of juggling, right away! He was in so much pain that Heather, Dr. Stone’s assistant was also able to shuffle things around and get him in earlier than scheduled. Dr. Stone met with my father, assessed his pain and MRI and was able to get him in for surgery the next day! UNBELIEVABLE. It couldn’t have gone more smoothly or better. Post surgery we had several questions, and between Ashley, Heather, and Dr. Stone, they were addressed and answered quickly and thoroughly! So glad that we were referred to Dr. Stone and his office–would highly recommend!!!! Also, am a big believer that a receptionist plays such a big role in one’s opinion of a business–Ashley was amazing and presented a great, helpful image of ProOrtho from the first phone call!!! Thanks to all of you!”